For non-emergency help, call 2-1-1, chat online or search this website.
If calling 2-1-1 does not work, or you use an Internet phone service, please call our toll-free
Numbers: Calgary – Central Alberta & Alberta South 1-855-266-1605 or Edmonton – Alberta North – 1-888-482-4696
When you reach out to 211, a caring professional will be there to listen and help support you in getting the help you need. All calls and chats are answered by live 211 Community Resource Specialists. You can explain your situation in your own words and get the help you need on your own terms.
211 Community Resource Specialists are trained to assess needs and know how to search the comprehensive database of community and social services. After assessing your situation, the Specialist will look for resources most applicable to your needs and provide you with the most appropriate information and/or referrals. A Specialist can also follow up with you in a few days to see if the resource was a good fit for your needs, and if not, they can help you find more services until your needs are met.
211 can help you find the right resource or service for any issue you are experiencing.
Here are some examples of situations you could contact 211 about:
- I need financial support to help pay my utility bill, rent or damage deposit
- I need help finding affordable housing
- I need support dealing with a medical issue
- I can’t afford groceries this month and I don’t know what to do
- I want to volunteer or donate but I’m not sure where
- I don’t know where to go for legal support
- I need help finding a job
- I need to find mental health and addictions support
- I recently moved to Canada and need support
- I am a service provider looking for resources for a client
- And more!
211 is currently working towards the opportunity to serve all Albertans.
A province-wide 211 service will ensure that all people, regardless of where they live, will have equal access to the support, information and referrals they need. For example, this would allow a resident in Lethbridge to easily identify home support options for their elderly parents living in Grande Prairie, or assist an immigrant in finding services once they move to Calgary. Both costs and benefits are optimized with a province-wide approach. Eventually, the goal is to have 211 service across Canada. By having a province-wide service, it would be much easier to plug into a national network, providing rapid and effective service for all Canadians. To find out more about 211 Canada, visit www.211.ca. The communities with 211 service include:
- Calgary & area
- Edmonton & area
- Red Deer & area
- Banff/Bow Valley Region
- Regional Municipality of Wood Buffalo
- Yellowhead County
How does 211 help those in communities with few services?
In rural areas of Alberta, locating services that are accessible to everyone is often a challenge. If 211 does not have information for services within a certain community, 211 will help find the closest available service. If you are traveling to a nearby township or city you can call ahead to gather information on the services you need when you arrive. All 211 Community Resource Specialists are trained in crisis intervention and are able to help talk through those situations with limited resources to come up with alternate plans.