211 Alberta’s Vision
The vision for 211 Alberta is to have a comprehensive Information and Referral system that is accessible to all Albertans.
What this means for individuals – or their family members, neighbours, friends & colleagues — who are looking for help, is that 211 is a number they know and trust to provide effective, timely and appropriate information and referrals to community resources.
For community and government agencies, 211 facilitates the effectiveness of front line delivery of community services, links current and available supports to front line service providers, and facilitates direct interface with clients.
For emergency responders and emergency managers, 211 provides an essential communication and organizational channel for government during emergencies and is an effective crisis mitigation resource. 211 mobilizes and links available resources to emergency preparedness and recovery plans.
Finally, for government planners and other decision-makers, 211 data collected from online searches and calls on community and government resources is available in real time to facilitate community and regional social planning that is responsive to local needs in a timely manner to make effective use of available resources.