Our Mandate

What is 211?

211 is an essential service that helps Albertans find the right resource or service for whatever issue they need help with, at the right time. 211 is available 24/7 by phone – simply dial 211 – and online chat is available daily from noon-8pm by visiting www.ab.211.ca. The service is free, confidential and available in over 170 languages.

On a national level, 211 connects people to the right information and services, strengthens Canada’s health and human services, and helps Canadians to become more engaged with their communities.