211 benefits community, health and government service organizations by decreasing inappropriate referrals. 211 also increases awareness of their services to those in need of them and offers a platform on which changes to service details can be communicated quickly.
Service providers can rely on 211 to reduce the amount of time they spend looking for resources for clients, to increase the accuracy and appropriateness of their referrals, and to learn about services they might not have been aware of. 211 can support service providers in discovering and connecting with other service providers whose goals and mandates complement their own, resulting in stronger community networks. Take a look at our listing policy to find out if your organization can be listed with 211.
211 collects and shared valuable social data that helps everyone by identifying service gaps and emerging trends that can influence future community service planning.
211 can benefits Alberta’s community and social services by:
1. 211 helps your clients easily navigate the human services system in Alberta. We are also a useful tool for staff and volunteers to find additional services for clients.
2. We have the most comprehensive and up-to-date database of Alberta’s community, health, government and social services. These organizations can be federal, provincial, municipal, charitable, non-profits or businesses meeting health and basic needs.
3. 211 helps locate community and social services through phone referrals, chat and through our website. Updating your organization’s listing on our site helps 211 provide better and more accurate referrals to 211 callers. To suggest a new program go to the Working with 211 section or click here to go to Suggest a Listing. This will take you to the form. To submit a change to a listing already in the database, at the bottom of the listing you are interested in, there is a button to take you to the form to submit changes.
4. Telling your clients to call 211 if they are looking for additional services can help you empower them in their own self-care and be provided with 24/7 support.