Daily Emerging Needs Summary – March 25, 2020

211 Alberta is committed to keeping the community informed about the needs of Albertans in critical times. Photo by Mike Meyers on Unsplash

Last updated: 8:45 p.m. Wednesday, March 25, 2020

For up-to-date information about where to get help related to COVID-19, click here.

Albertans have contacted 211 almost 1550 times in just over two weeks related to COVID-19. 211’s hub partners, Canadian Mental Health Association – Edmonton Region and Distress Centre Calgary, have received nearly 800 contacts related to COVID-19 through their crisis services.

What do Albertans need right now?

Here are the top 10 needs of those who have contacted 211 related to COVID-19:
  1. Information Services
  2. Food
  3. Tax Organizations and Services
  4. Housing/Shelter
  5. Temporary Financial Assistance
  6. Government / Administrative Offices
  7. Health Supportive Services
  8. Social Insurance Programs
  9. Individual and Family Support Services
  10. Mental Health Assessment and Treatment

What needs aren’t being met in Alberta right now?

Sometimes, when someone contacts 211, we do not have an appropriate resource to connect them with. For example, there may be no program found to meet that person’s need, an existing program may be temporarily unavailable, the waiting list may be full, or the individual may not be able to afford an available service. When this happens, we call it an “unmet” need.
Here are the top 10 unmet needs of those who contacted 211 related to COVID-19:
  1. Food
  2. Temporary Financial Assistance
  3. Housing/Shelter
  4. Public Health
  5. Tax Organizations and Services
  6.  Social Insurance Programs
  7. Public Assistance Programs
  8. Information Services
  9. Legal Services
  10. Health Support Services


A new needs summary will be posted each business day, so visit www.ab.211.ca and click “Daily Emerging Needs” for the most up-to-date version. To see a previous day’s summary, click here.

If you have questions about 211 data, please use the email contact form our Contact Us page.


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