Daily Emerging Needs Summary – April 30, 2020

211 Alberta is committed to keeping the community informed about the needs of Albertans in critical times. Photo by Mike Meyers on Unsplash

Last updated: 1:00 p.m., Thursday, April 30, 2020

For up-to-date information about where to get help related to COVID-19, click here.

Albertans have contacted 211 more than 5300 times since March. 8th, 2020 related to COVID-19. 211’s hub partners, Canadian Mental Health Association – Edmonton Region and Distress Centre Calgary, more than 3200 contacts related to COVID-19 through their crisis services.

What do Albertans need right now?

Here are the top 10 needs of those who have contacted 211 related to COVID-19:
  1. Information Services
  2. Public Health
  3. Food
  4. Social Insurance Program
  5. Temporary Financial Assistance
  6. Public Assistance Programs
  7. Community Groups and Government/Administrative Offices
  8. Tax Organizations and Services
  9. Housing/Shelter
  10. Individual and Family Support Services

What needs aren’t being met in Alberta right now?

Sometimes, when someone contacts 211, we do not have an appropriate resource to connect them with. For example, there may be no program found to meet that person’s need, an existing program may be temporarily unavailable, the waiting list may be full, or the individual may not be able to afford an available service. When this happens, we call it an “unmet” need.
Here are the top 10 unmet needs of those who contacted 211 related to COVID-19:
  1. Public Health
  2. Food
  3. Tax Organizations and Services
  4. Housing/Shelter
  5. Information Services
  6. Social Insurance Programs
  7. Public Assistance Programs
  8. Material Goods
  9. Community Groups and Government/Administrative Offices
  10. Health Support Services

A new needs summary will be posted each business day, so visit www.ab.211.ca and click “Daily Emerging Needs” for the most up-to-date version. To see a previous day’s summary, click here.

If you have questions about 211 data, please use the email contact form our Contact Us page.


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