Daily Emerging Needs Summary – April 7, 2020

211 Alberta is committed to keeping the community informed about the needs of Albertans in critical times. Photo by Mike Meyers on Unsplash

Last updated: 1:30 p.m., Tuesday,  April 7, 2020

For up-to-date information about where to get help related to COVID-19, click here.

Albertans have contacted 211 nearly 3300 times since March. 8th, 2020 related to COVID-19. 211’s hub partners, Canadian Mental Health Association – Edmonton Region and Distress Centre Calgary, have received more than 1700 contacts related to COVID-19 through their crisis services.

What do Albertans need right now?

Here are the top 10 needs of those who have contacted 211 related to COVID-19:
  1. Information Services
  2. Food
  3. Tax Organizations and Services
  4. Temporary Financial Assistance
  5. Housing/Shelter
  6. Social Insurance Programs
  7. Health Supportive Services
  8. Individual and Family Support Services
  9. Mental Health Assessment and Treatment
  10. Public Assistance Programs

What needs aren’t being met in Alberta right now?

Sometimes, when someone contacts 211, we do not have an appropriate resource to connect them with. For example, there may be no program found to meet that person’s need, an existing program may be temporarily unavailable, the waiting list may be full, or the individual may not be able to afford an available service. When this happens, we call it an “unmet” need.
Here are the top 10 unmet needs of those who contacted 211 related to COVID-19:
  1. Food
  2. Temporary Financial Assistance
  3. Housing/Shelter
  4. Tax Organizations and Services
  5. Public Health
  6. Social Insurance Programs
  7. Public Assistance Programs
  8. Legal Services
  9. Health Supportive Services
  10. Individual and Family Support Services


A new needs summary will be posted each business day, so visit www.ab.211.ca and click “Daily Emerging Needs” for the most up-to-date version. To see a previous day’s summary, click here.

If you have questions about 211 data, please use the email contact form our Contact Us page.


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